Frequently Asked Questions

付款後多久可以收到貨品或取貨? When can I receive or pick up the jewelry after payment?

視乎存貨，現貨產品可以即日來店取貨或3個工作天內寄出(物流詳情)，而沒有現貨的產品需要 2至3星期製作，如需查詢現貨或加急製作請按此聯絡我們。海外地區送達時間一般為7至35天(國際物流資訊按此)。Depending on the inventory, available products can be picked up at the store on the same day or shipped within 3 working days (shipping details), while products that are not in stock can be produced in 2 to 3 weeks. If you need to inquire about the stock or urgent shipment, please click here to contact us. For overseas (regions outside Hong Kong), delivery time is generally 7 to 35 days (click here for international shipping information)



尺碼不合可以更換嗎? Can the size be changed?

我們可免費更換一次，沒有時限。We can replace it once for free whenever you have the need.



有保養或退換服務嗎? Is there any maintenance or return service?

購自本店的首飾均可享有終身保養 (售後服務詳情按此)；收貨日起14天內可無條件替換任何產品 (訂製產品除外)；如產品與貨品陳述不相符，本司將回收產品並全額退款，其他情況下恕不退款 (退換政策按此) Products purchased from RAGAZZA enjoy a lifetime maintenance (click here for after-sales service details); any product can be replaced unconditionally within 14 days since the date you received the product (except for customized products); if the product does not match the product description, you can return the product and receive a full refund. However, we do not refund in some cases (click here for the return policy).



培育寶石每粒都一樣嗎? Is every lab-grown gemstone the same?

培育寶石每粒都不同。然而，我們把品質(顏色、淨度、切工)控制在極佳的統一水平，所以每粒都幾乎一模一樣 (培育鑽石除外)。Every lab-grown gemstone is different. However, we exert tight control over the gemstones’ quality (color, clarity, cut), so each piece is almost exactly the same (except for lab-grown diamond).



培育寶石戴久了會朦嗎? Will lab-grown gems become dim after wearing for a long time?

培育寶石永遠不會變朦、內部永遠不會變得混濁，所以任何污積都是純粹的表面，可以通過清潔去除。按此了解清潔方法。Lab-grown gems will never become murky, and the inside will never become turbid, so any dirt you see is on the surface and can be removed by cleaning. Click here for cleaning methods.



培育寶石與天然寶石能看得出分別嗎? Can lab-grown gemstone be distinguished from natural gemstone by eyes?

培育寶石擁有與天然寶石相同的外觀、折射率、硬度及物理成份，肉眼是幾乎不可能區分天然與培育寶石。Lab-grown gemstones have the same appearance, refractive index, hardness and physical composition as natural gemstones. It is almost impossible to distinguish them by naked eyes.



RAGAZZA培育寶石與其他店有不同嗎? Are RAGAZZA’s lab-grown gemstones different from other shops?

寶石有品質之分。我們的培育寶石均經過嚴格的挑選，因此不論色澤、淨度，還是切工都是上佳之選。Our lab-grown gemstones are carefully selected under tight quality control, hence, the standard is high, in terms of color, clarity and cut.



如何知道戒指的圈碼? How to know the ring size?

請參看量度方法(按此) Please refer to the measurement methods (click here).



18K金、鉑金、925銀有什麼分別? What is the difference between platinum, 18K gold and 925 silver?

18K白金(AU750)
18K白金是由75%貴金屬「黃金」加上25%其他白色金屬，令它組合成銀白色，是鑽石珠寶的常用材料。18K金的特點是硬度高，對寶石有更佳的保護作用，而且非常耐用，適合長期配戴。

鉑金(PT950)
PT950是由95%貴金屬「鉑金」加上5%其他堅硬金屬組成。天然銀白的它耐用度高、不會氧化，是理想的高級材料。鉑金的特點是較重，並且難以損耗，適合長久配戴。

純銀(S925)
S925純銀是較常見的銀白色金屬。由於硬度較低及易氧化變黑，因此會在純銀表面鍍上其他白色金屬。然而，時間久了仍須進行頻繁性的清潔，才能保持其光澤。

18K white gold (AU750) 18K white gold is made up of 75% precious metal "gold" plus 25% other white metals, making it a silver-white combination. It is a common material for high-end jewelry. 18K gold is characterized by its strength and durability, and is suitable for long-term wear. Platinum (PT950) PT950 is composed of 95% precious metal "Platinum" plus 5% other hard metals. The natural silver white color is extremely durable and will not oxidize, making it the most ideal high-grade material. Platinum is heavy and hard. It is suitable for long-term wear. Sterling Silver (S925) S925 sterling silver is a more common silver-white precious metal. Because it is not very hard and can oxidize easily, other white metals is plated on the surface of pure silver to make it harder to oxidize. However, frequent cleaning is still needed to maintain its shine.



我需要為產品支付稅項嗎? Do I need to pay tax for the product?

港澳地區免稅。其他國家/地區的稅項，將會在包裹送遞至收件人的國家/地區時，由當地的快遞公司通知閣下支付，稅項因應不同國家/地區而不同，詳情請查看收件國家/地區的入口稅務機構的官方網頁。Tax exemption in Hong Kong and Macau. For other countries or regions, taxes will be paid by the receiver when the baggage is delivered by the local courier. Taxes vary from country to country. For details, please refer to the official website of import tax of your designated country or region.